Question 1

What is A3 Pallet’s role in the supply chain?

Accepted Answer

We are a managed sourcing partner. We handle spec-matching, quality vetting, and logistics coordination through our manufacturing partner network, providing a single point of accountability for your entire pallet program.

Question 2

What is your typical lead time for quotes?

Accepted Answer

We pride ourselves on accountability and fast communication; expect a professional response or formal quote within 1 hour during business hours.

Question 3

Do you provide heat-treated (ISPM-15) pallets?

Accepted Answer

Yes. Heat-treatment programs for export compliance are available upon request through our certified partner facilities.

Question 4

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQs vary by product and region, but standard supply programs typically start at half a truckload. Custom production runs generally require 50-100 units depending on complexity.

Question 5

In which states do you offer delivery?

Accepted Answer

We primarily coordinate fulfillment across the Southeast, including Georgia, Florida, Alabama, South Carolina, North Carolina, Tennessee, Mississippi, and Louisiana.

Question 6

How do you ensure pallet quality?

Accepted Answer

Every facility in our manufacturing network undergoes a rigorous 20-point quality audit. We implement standardized checklists for every grade (#1 Premium to #2 Standard) to ensure consistency.

Question 7

Do you offer drop-trailer programs?

Accepted Answer

Yes. Drop-trailer programs are available for high-volume accounts to streamline wharfage, loading, and unloading without dock congestion.

Question 8

Can you handle custom specifications?

Accepted Answer

Absolutely. We work with specialized partner facilities capable of building any spec-driven design, from oversized machinery skids to specialized automation-aligned pallets.

Question 9

What factors influence pallet pricing?

Accepted Answer

Pricing is driven by daily wood market fluctuations, pallet grade, annual volume, and delivery logistics from our nearest partner facility.

Question 10

What happens if there is an issue with an order?

Accepted Answer

You have a single point of contact at A3 Pallet. We resolve quality or scheduling issues directly with our partners so your warehouse team doesn't have to.

Question 11

Do you buy used pallets?

Accepted Answer

We focus on supply programs, but we can often coordinate pallet retrieval or core buy-back programs through our regional recycling partners.

Question 12

How do I get started?

Accepted Answer

Simply submit a 'Request for Quote' via our contact page. We will contact you within the hour to assess your specs, volume, and dock requirements.

Frequently Asked Questions